Terms and Conditions
1. Identification.
1.1. Feel The City (hereinafter, FTC); with EIN B90206152; registered office at Calle Adolfo Rodriguez Jurado 6, Seville, Spain; telephone +34664642904 (WhatsApp only); and email address reservas@feelthecitytours.com; is the owner of the website located at the Internet address and of its social media accounts (hereinafter, Website).
1.2. FTC is the owner of the following social media accounts:
1.3. Any person accessing this Website (hereinafter, User) represents that they are of the minimum legal age to give consent in relation to information society services. Otherwise, the User must refrain from accessing this Website.
2. Purpose.
2.1. These terms and conditions govern the relationship between FTC and the User regarding access to this Website and the electronic contracting of services consisting of the purchase of tickets (right of access and complementary services) for the tours offered on this Website (hereinafter, Services).
By accessing this Website or contracting Services, the User expressly accepts all clauses of these terms and conditions, the privacy policy, and the cookies policy, as well as any specific conditions set out for the use of certain services. If the User does not accept any of the aforementioned clauses, they must refrain from accessing this Website and from contracting the Services.
2.3. By accessing FTC’s social media accounts, the User agrees to comply with their respective terms and policies:
2.4. The User undertakes to observe and comply with any legal provision applicable to access to this Website or the contracting of the Services.
2.5. FTC reserves the right to change these terms and conditions at any time; therefore, it is the User’s responsibility to review them before accessing this Website or contracting the Services.
3. Minors.
3.1. Contracting Services by minors is prohibited.
3.2. FTC reminds Users responsible for minors that it is their sole responsibility to determine which services and contents are appropriate for the minors’ age, and that software exists to filter and block access to certain content and services.
4. Contents.
4.1. The contents made available to the User on this Website come from both FTC and third-party sources.
4.2. FTC endeavors to ensure that the contents are of the highest possible quality and reasonably up to date, but does not guarantee their usefulness, accuracy, completeness, relevance, or timeliness.
4.3. The inclusion of content on this Website does not in any way constitute the provision of professional advice by FTC to the User.
4.4. FTC advises the User not to make decisions based on the information contained on this Website without obtaining appropriate professional advice.
4.5. FTC reserves the right to change the contents at any time
5. Intellectual Property.
5.1. All contents of this Website are owned by FTC or have been licensed to it by their respective holders and are duly protected by intellectual property regulations (copyright and trademarks).
5.2. Regardless of their intended purpose, the total or partial reproduction, use, exploitation, distribution, and marketing of any proprietary content of this Website requires, in all cases, prior written authorization from FTC.
5.3. Contents not owned by FTC that may appear on this Website belong to their respective owners, who are themselves responsible for any authorization to third parties.
6. Use.
6.1. The User voluntarily and expressly accepts that the use of this Website is in all cases under their sole and exclusive responsibility.
6.2. The User undertakes not to engage in any conduct that could damage the image, interests, and rights of FTC or third parties, or that could damage, disable, or overload this Website, or in any way impede its normal use.
6.3. FTC reserves the right to deny or withdraw access to this Website or to disallow the contracting of Services without prior notice, on its own initiative or at the request of a third party, to Users who breach these clauses or the specific conditions set out for the use of certain services.
6.4. The User must provide personal data to contract Services. The User shall be responsible for providing truthful and lawful information. As a result of contracting, the User may be provided with a password for which they will be responsible, undertaking to use it diligently and confidentially.
6.5. The User undertakes to make legal, appropriate, and responsible use of the contents and services that FTC offers through this Website.
6.6. FTC reserves the right to remove any comments and contributions that violate respect for human dignity; are discriminatory, xenophobic, racist, or pornographic; that infringe upon youth or childhood, public order or safety; or that, in its opinion, are not suitable for publication. In any case, FTC will not be responsible for opinions expressed by users through forums, chats, or other participation tools.
7. SPAM.
7.1. The User is strictly prohibited from harvesting email addresses from this Website to send advertising or promotional communications that have not been previously requested or expressly authorized by their recipients.
8. Liability.
8.1. FTC will take all actions within its power to ensure the proper functioning of this Website. However, given the nature of the Internet and the fact that the operation of this Website may depend on third-party intervention, FTC is not responsible for any inconveniences that may be caused to the User by its malfunction.
8.2. FTC disclaims any liability arising from information published by third parties on this Website.
8.3. FTC assumes no responsibility for third-party content to which this Website redirects.
8.4. If the User believes that there is any content on this Website that may be illegal, they must notify it by email to .
8.5. Given the nature of the Internet, FTC cannot guarantee the absence of elements that may cause alterations in its computer system or that of the User; therefore, it assumes no liability for damages of any kind that may result from such alterations.
9. Contracting Process.
- Accept the Cancellation and Refund Policy.
- Accept the Website Use Policy and the policies applicable to the contracted services.
- Confirm that you have read, understood, and accepted the ticket delivery policy.
- Expressly accept that certain services do not allow cancellations or refunds.
These conditions must be accepted through an affirmative action (such as ticking boxes and/or a confirmation button) during the purchase process.
Without such explicit acceptance, the booking cannot be completed nor considered valid.
These Terms and Conditions are available in Spanish, English, French, Italian, and German.
All bookings are subject to:
- The express acceptance by FTC.
- The actual availability of the selected service or product.
The User will select on the website the desired tourism service or product, indicating:
- The date and time of performance.
- The number of participants, distinguishing between adults and children by age.
Then:
- They must complete a form with their personal data (full name, phone number, and a valid email).
- They will be redirected to the payment gateway to select a method and complete the transaction.
- Before completing the payment, they must explicitly accept all the policies mentioned in section 9.
Once payment has been successfully made:
- The User will receive a confirmation email with the booking details.
- This email constitutes the binding contract between the User and FTC (hereinafter, the “Contract”).
FTC reserves the right not to accept the booking in the event of:
- Errors in payment validation.
- Incorrect or incomplete data provided by the User.
- Breach of the Terms and Conditions or any other applicable policy.
Before completing payment and formalizing the booking, the User must:
- Fill in a form with the personal data of all members included in the booking (full name and other required fields).
This step is essential and prior to confirming the purchase.
The tickets for access to the monument are nominative, personal and non-transferable and will only be issued with this information complete and verified.
If the User provides incorrect, incomplete, or false data, FTC is not responsible for the non-issuance of tickets or the impossibility of accessing the monument. In such case, the User will not be entitled to a refund, modification, or access.
Tickets for access to the monument will be sent to the email provided by the User within the following timeframes:
- Up to 24 hours before the start of the contracted activity.
- For bookings made less than 24 hours in advance, tickets may be sent up to 1 hour before the start of the activity.
This delivery policy is clearly communicated during the purchase process and must be expressly accepted by the User to formalize the booking.
To ensure availability, FTC may acquire tickets with a time different from the one initially selected, always within a reasonable margin.
It is the User’s responsibility to:
- Review the final time indicated on the tickets.
- Arrive punctually.
Failure to appear at the assigned time does not entitle the User to a refund.
The User is responsible for:
- Providing a valid email address.
- Checking their inbox and spam folder.
In case of an error when entering the email or inability to receive emails:
The booking will be considered invalid and non-refundable.
FTC is not responsible for errors arising from the information provided by the User.
10. Payments
10.1. The following methods are permitted to pay for the Services:
- PayPal account
- Credit card via Stripe
- Google Pay
- Apple Pay
The User who makes any payment for the Services through PayPal accepts the legal agreements for PayPal services.
The User who makes any payment for the Services through Stripe accepts the legal agreements for Stripe services.
The User who makes any payment for the Services through Google Pay accepts the legal agreements for Google Pay services.
The User who makes any payment for the Services through Apple Pay accepts the legal agreements for Apple Pay services.
11. Prices.
- Guided tours,
- Personalized assistance during the booking process,
- Value-added services in the customer’s purchasing experience,
- Ticket management and processing,
- Services associated with the payment process,
- As well as our company’s own commercial margin.
12. Cancellation, Withdrawal, and Refund Policy.
- Once the purchase has been made, no cancellations, modifications, or refunds are permitted.
- This policy is clearly communicated during the purchase process and must be expressly accepted before completing payment.
- The issued access tickets are final, nominative, and non-transferable.
Pursuant to Directive 2011/83/EU, Article 16, point (l):
“The right of withdrawal shall not apply to service contracts relating to leisure activities, where the contract provides for a specific date or period of performance.”
Therefore, the User may not withdraw from the contract once the purchase of our services for a specific date has been made.
Failure to appear or late arrival at the start of the activity does not entitle the User to a refund.
Failure to provide the required identification (ID, passport, or others) when demanded by the monument prevents access without refund.
Access tickets will only be issued with the complete and correct data provided by the User during the booking process.
A refund of the amount paid will only be allowed in the following cases:
Official cancellation of the visit by the monument, provided that the monument itself issues or accepts the refund.
Administrative errors attributable to the monument’s provider or to FTC’s management.
In such cases, the refund will be made via the same means of payment and will not, under any circumstances, include applied management fees or commissions.
The User acknowledges and accepts that access tickets will be delivered up to 24 hours before the start of the contracted activity, as indicated during the purchase process, in the booking confirmation, and in Article 9 of these Terms and Conditions.
Therefore:
Failure to receive the ticket before that deadline does not constitute a breach by FTC.
Any claim or dispute initiated before the established delivery deadline will be considered inadmissible, as the User expressly accepted this policy when completing the purchase.
A voucher will be offered for the amount paid, valid for 2 years, to be used for any other service offered by FTC.
reservas@feelthecitytours.com
13. User Obligations and Access Conditions.
14. Complaints.
14.1. If the User wishes to file a complaint with FTC, they may send it to the email address .
14.2. To process a complaint, the User must provide their full name, contact email, and an explanation of the facts that give rise to the complaint. They must also provide any supporting documentation or evidence deemed appropriate.
14.3. FTC will respond to the User’s complaint within a maximum period of one (1) month from receipt.
14.4. The User may also submit complaints to the relevant consumer protection authorities.
15. Applicable Law and Jurisdiction.
15.1. These terms and conditions are subject to the laws of the United States.
15.2. Any dispute, controversy, or claim arising out of or relating to these terms and conditions shall be submitted to the courts of the United States.
15.3. If the User resides outside the United States, the courts of the United States shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or relating to these terms and conditions.
16. Contacts.
16.1. To contact FTC, you may do so through the following means:
- Postal address: Adolfo Rodriguez Jurado 6, Seville, Spain.
- Telephone: +34664642904
- Email: reservas@feelthecitytours.com